Shipping policy
Shipping Policy
Thank you for shopping with Harper & Monroe. We are committed to processing and delivering your order as efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays. During periods of high demand, processing may take slightly longer.
Order Changes & Cancellations
We begin processing orders as quickly as possible after they are placed.
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes or cancellations are not guaranteed once an order has entered processing.
If an order can no longer be cancelled, you may request a return after delivery in accordance with our Return & Refund Policy.
Shipping Time
After processing, delivery typically takes 5–14 business days, depending on the destination and carrier.
Many orders arrive within approximately one week after shipment. However, delivery times are estimates and may occasionally be extended due to carrier delays, customs processing, weather conditions, or high shipping volumes.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 72 hours after shipment for tracking updates to appear.
Shipping Delays
Occasional delays may occur due to circumstances such as:
- Carrier disruptions
- Customs processing
- Weather conditions
- High shipping volumes
- Other logistical circumstances outside our immediate control
If your tracking has not updated for an extended period, please contact us and we will assist you in checking the shipment status.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has entered processing or has been shipped, we may not be able to change the delivery address.
Additional shipping costs may apply if a parcel is returned due to incorrect or incomplete information provided at checkout.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.
Please include your order number and, where applicable, clear photos of the damaged item or parcel so our team can review the issue and assist you.
Contact Us
For shipping-related questions, please contact:
Email: harperandmonroe@proton.me